1. FAQ

FAQ

What web browser is best for this web site?

Google Chrome is the best web browser for this site. Apple Safari works, but it will not play all the movies.

Do the movies play on my phone?

Some movies are playing on all devices, but some movies are only playing on a desktop web browser. We are updating the movies so that eventually they should all ply on your phone. Ensure you are logged to to play the movies.

If I subscribe to your other site (learn.archoncad.com), do I have to pay here as well?

No. I have created this site to make it easy to serach for the resources you need. You get access to this site as part of your other subscription. It should be automatically set up. If it is not working, please contact Jonathan to get it sorted out. 

How long does my subscription last?

Your subscription is active until you cancel it. If you have chosen the one month subscription, your credit card will be charged every month until you cancel, if you have chosen a four month subscription your credit card will be charged every four months until you cancel, and so on.

How do I cancel my subscription?

As soon as you cancel your subscription you will lose access to the website. If you choose to cancel your subscription before the end of your subscription period, You will lose access to the site. If you want to cancel your subscription it pays you to wait until your subscription period has almost finished, and then cancel.

If I forget to cancel my subscription, can I get a refund?

This is a subscription like a newspaper or magazine subscription. It is up to you to cancel the subscription when you no longer need it, so the answer is: Sorry, no.

CANCELATION AND REFUNDS

Users who purchase any subscription have 5 (five) days after their purchase to cancel and receive a full refund.  After the cancelation period ends, all purchases are final and all fees paid are non-refundable, even if your account is later terminated by archoncad. If you have questions, please contact me.

What should I do If I forget my password?

If you forget your password please use the option at the bottom of the log in page “Lost Your Password?”. Type in your email address and you will be sent a link on how to login. Immediately after resetting your password, quit your Internet browser program and restart it. You must restart your Internet browser ( Safari, Firefox, Chrome, etc.) for the change in the password to take effect.

I have reset my password, but it still doesn't work.

After resetting your password, quit your Internet browser program and restart it. You must restart your Internet browser ( Safari, Firefox, Chrome, etc.) for the change to take effect.

I have logged into your site, but it still says that I have to be a subscriber to see the content.

This will happen if you subscribe to my site but you do not complete your PayPal payment. If you do not complete your PayPal payment you will still be a subscriber to the site but you will be prevented from seeing any of the premium content.

How do I change my subscription?

After logging in to the site, go to the Login menu and choose Account. At the bottom of this page you will see your subscriptions. This area allows you to change your subscription type.

error: Sorry, this content is protected !!